Answer customer questions / Compare
tawk.to vs Tidio
tawk.to and Tidio both help you answer customer questions. tawk.to is best for owners who will answer chats themselves; Tidio is best for online stores that want chat plus a chatbot.
| Feature |  tawk.to |  Tidio |
|---|---|---|
| What it is | Free live chat for your website | Live chat and chatbot for small online stores |
| Pricing | Free | Free plan |
| Free to start | Yes | Yes |
| Best for | Owners who will answer chats themselves | Online stores that want chat plus a chatbot |
| Jobs it does | Answer customer questions | Answer customer questions |
| Often used by | Any | Shops and online stores |
Why pick tawk.to
- Best for owners who will answer chats themselves
tawk.to is a free live chat widget with apps for phone and desktop. Paid add-ons cover things like removing branding or hiring chat agents.
Why pick Tidio
- Best for online stores that want chat plus a chatbot
- Often used by shops and online stores
Tidio combines live chat, a chatbot and a shared inbox for website and social messages. It is popular with online stores.
Questions people ask
- Is tawk.to or Tidio better for a small business?
- It depends on the job. tawk.to and Tidio both help you answer customer questions. tawk.to is best for owners who will answer chats themselves; Tidio is best for online stores that want chat plus a chatbot.
- Is tawk.to or Tidio free?
- tawk.to: Free. Tidio: Free plan. Prices change, so check both sites before you sign up.
Other tools to answer customer questions
-
Crisp
Shared inbox with website chat
Free plan -
Sampan
A website chat that learns your site and answers visitors for you
Free plan -
Intercom
Customer service platform with an AI agent
Free trial -
6rsh
WhatsApp, Instagram and site chat in one inbox
Free plan -
Ainisa AI
AI receptionist for WhatsApp, Instagram and TikTok chats
Free plan