Answer customer questions / Compare
Sampan vs Tidio
Sampan and Tidio both help you answer customer questions. Sampan is best for small businesses that get the same questions every day; Tidio is best for online stores that want chat plus a chatbot.
| Feature |  Sampan |  Tidio |
|---|---|---|
| What it is | A website chat that learns your site and answers visitors for you | Live chat and chatbot for small online stores |
| Pricing | Free plan | Free plan |
| Free to start | Yes | Yes |
| Best for | Small businesses that get the same questions every day | Online stores that want chat plus a chatbot |
| Jobs it does | Answer customer questions | Answer customer questions |
| Often used by | Any | Shops and online stores |
Why pick Sampan
- Best for small businesses that get the same questions every day
Sampan reads your website, answers visitor questions from it and hands anything it can't answer to your team inbox. It also shows which questions visitors ask most, so you can see what people want before they buy.
Why pick Tidio
- Best for online stores that want chat plus a chatbot
- Often used by shops and online stores
Tidio combines live chat, a chatbot and a shared inbox for website and social messages. It is popular with online stores.
Sampan is made by the team behind Cratepick. This page only uses the listing data, and both tools follow the same ranking rules.
Questions people ask
- Is Sampan or Tidio better for a small business?
- It depends on the job. Sampan and Tidio both help you answer customer questions. Sampan is best for small businesses that get the same questions every day; Tidio is best for online stores that want chat plus a chatbot.
- Is Sampan or Tidio free?
- Sampan: Free plan. Tidio: Free plan. Prices change, so check both sites before you sign up.
