cratepick.

Answer customer questions / Compare

Sampan vs tawk.to

Sampan and tawk.to both help you answer customer questions. Sampan is best for small businesses that get the same questions every day; tawk.to is best for owners who will answer chats themselves.

Feature Sampan tawk.to
What it isA website chat that learns your site and answers visitors for youFree live chat for your website
PricingFree planFree
Free to startYesYes
Best forSmall businesses that get the same questions every dayOwners who will answer chats themselves
Jobs it doesAnswer customer questionsAnswer customer questions
Often used byAnyAny

Why pick Sampan

  • Best for small businesses that get the same questions every day

Sampan reads your website, answers visitor questions from it and hands anything it can't answer to your team inbox. It also shows which questions visitors ask most, so you can see what people want before they buy.

Sampan on Cratepick

Why pick tawk.to

  • Best for owners who will answer chats themselves

tawk.to is a free live chat widget with apps for phone and desktop. Paid add-ons cover things like removing branding or hiring chat agents.

tawk.to on Cratepick

Sampan is made by the team behind Cratepick. This page only uses the listing data, and both tools follow the same ranking rules.

Questions people ask

Is Sampan or tawk.to better for a small business?
It depends on the job. Sampan and tawk.to both help you answer customer questions. Sampan is best for small businesses that get the same questions every day; tawk.to is best for owners who will answer chats themselves.
Is Sampan or tawk.to free?
Sampan: Free plan. tawk.to: Free. Prices change, so check both sites before you sign up.

Other tools to answer customer questions

  1. Crisp

    Shared inbox with website chat

    Best for: Small teams that want chat and email in one inbox

    Free plan
  2. Tidio

    Live chat and chatbot for small online stores

    Best for: Online stores that want chat plus a chatbot

    Free plan
  3. Intercom

    Customer service platform with an AI agent

    Best for: Growing teams with a dedicated support person

    Free trial
  4. 6rsh

    WhatsApp, Instagram and site chat in one inbox

    Best for: Online shops selling to customers over WhatsApp

    Free plan
  5. Ainisa AI

    AI receptionist for WhatsApp, Instagram and TikTok chats

    Best for: Restaurants and clinics flooded with WhatsApp and DM enquiries

    Free plan

Answers by Sampan