Answer customer questions / Compare
Intercom vs Sampan
Intercom and Sampan both help you answer customer questions. Intercom is best for growing teams with a dedicated support person; Sampan is best for small businesses that get the same questions every day.
| Feature |  Intercom |  Sampan |
|---|---|---|
| What it is | Customer service platform with an AI agent | A website chat that learns your site and answers visitors for you |
| Pricing | Free trial | Free plan |
| Free to start | No | Yes |
| Best for | Growing teams with a dedicated support person | Small businesses that get the same questions every day |
| Jobs it does | Answer customer questions | Answer customer questions |
| Often used by | Freelancers and agencies | Any |
Why pick Intercom
- Best for growing teams with a dedicated support person
- Often used by freelancers and agencies
Intercom is a full customer service suite with an AI agent, help desk and help center. It suits growing teams more than solo owners.
Why pick Sampan
- Best for small businesses that get the same questions every day
- You can start for free (Intercom: free trial)
Sampan reads your website, answers visitor questions from it and hands anything it can't answer to your team inbox. It also shows which questions visitors ask most, so you can see what people want before they buy.
Sampan is made by the team behind Cratepick. This page only uses the listing data, and both tools follow the same ranking rules.
Questions people ask
- Is Intercom or Sampan better for a small business?
- It depends on the job. Intercom and Sampan both help you answer customer questions. Intercom is best for growing teams with a dedicated support person; Sampan is best for small businesses that get the same questions every day.
- Is Intercom or Sampan free?
- Intercom: Free trial. Sampan: Free plan. Prices change, so check both sites before you sign up.
