Answer customer questions / Compare
Crisp vs Intercom
Crisp and Intercom both help you answer customer questions. Crisp is best for small teams that want chat and email in one inbox; Intercom is best for growing teams with a dedicated support person.
| Feature |  Crisp |  Intercom |
|---|---|---|
| What it is | Shared inbox with website chat | Customer service platform with an AI agent |
| Pricing | Free plan | Free trial |
| Free to start | Yes | No |
| Best for | Small teams that want chat and email in one inbox | Growing teams with a dedicated support person |
| Jobs it does | Answer customer questions | Answer customer questions |
| Often used by | Any | Freelancers and agencies |
Why pick Crisp
- Best for small teams that want chat and email in one inbox
- You can start for free (Intercom: free trial)
Crisp gives you a chat widget and one inbox for chat, email and other channels, with a knowledge base option.
Why pick Intercom
- Best for growing teams with a dedicated support person
- Often used by freelancers and agencies
Intercom is a full customer service suite with an AI agent, help desk and help center. It suits growing teams more than solo owners.
Questions people ask
- Is Crisp or Intercom better for a small business?
- It depends on the job. Crisp and Intercom both help you answer customer questions. Crisp is best for small teams that want chat and email in one inbox; Intercom is best for growing teams with a dedicated support person.
- Is Crisp or Intercom free?
- Crisp: Free plan. Intercom: Free trial. Prices change, so check both sites before you sign up.
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